Frequently Asked Questions (FAQ)
How do I view the status of, and renew, my items online?
Click here for directions to view and renew your items online through RSAcat.
How do I request or place holds on items?
Click here for directions to request or place a hold on items through RSAcat.
How do I get a password/pin number?
If you have never used your RSAcat account before, your password/pin is likely CHANGEME. If this doesn’t work or you have forgotten your password/pin, please call (309) 367-4594.
What is my eBook or digital media account password?
Each eBook and digital media service that the library offers has a different process for recovering a lost password. Click on the name of the service you need help with below for more detailed directions. You can also call the library at (309) 367-4594.
- Libby/Overdrive (Alliance Digital Media Library)
- Biblioboard
- eRead Illinois (Baker and Taylor Axis 360): This password is the same as your main library card password/pin.
- Freegal Music: This password is the same as your main library card password/pin.
- Tumblebook Library: This password is the same as your main library card password/pin.